Privacy policy

Privacy Policy

Last updated: May 31, 2026

JoAstria operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). JoAstria is powered by Shopify, which enables us to provide the Services to you. 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

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Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with our store:

  • Contact details: including your name, shipping address, billing address, phone number, and email address.
  • Financial information: including transaction details, payment confirmation, and masked payment details necessary to clear transactions via our payment gateways.
  • Account information: including your username, password, and shopping preferences.
  • Transaction information: including the items you view, put in your cart, or purchase.
  • Device & Usage information: including your IP address, browser type, and information regarding how you navigate our website via cookies.

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How We Use Your Personal Information

We use your personal information to provide you with the best possible service, including:

  • Fulfilling Orders: To process payments, arrange for shipping, and deliver your custom-printed products.
  • Customer Support: To respond to your questions, support inquiries, or order updates.
  • Marketing and Advertising: To send you updates about new product launches and promotions (which you can opt out of at any time).
  • Security and Fraud Prevention: To protect our customers and ensure a secure checkout experience.

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How We Disclose Personal Information & Third-Party Services

To successfully fulfill your orders, we securely share your personal information with necessary third-party logistics and manufacturing partners:

 

  • Shopify: Our store is hosted on Shopify Inc., which processes your data to maintain our platform infrastructure.
  • Print-on-Demand & Fulfillment Partners (Qikink): Because our products are made-to-order, your name, shipping address, and phone number are securely shared with our printing partner, Qikink, solely for the purpose of printing and shipping your products to your doorstep.
  • Payment Gateways & Couriers: Your details are shared with authorized banking/payment networks and delivery courier partners to securely process your payment and clear shipping routes.

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Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or request a portable copy of the personal information we hold about you. You can opt out of promotional communications at any time by clicking the "Unsubscribe" link at the bottom of our emails.

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Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your data rights, please contact us:

  • Trading Name: JoAstria
  • Support Email: info@joastria.com
  • Phone: 9789664203
  • Business Address: Chennai, Tamil Nadu, India, 600063